Frequently Asked Questions
Everything you need to know about our high-performance audio electronics.
What is the standard shipping time for Quilter Labs products?
Most orders are processed within 1-2 business days. Standard shipping within the continental US typically takes 3-5 business days depending on your location.
Do your amplifiers come with a warranty?
Yes, all our new electronics are backed by a comprehensive 3-year limited warranty against manufacturing defects to ensure your tone never stops.
What is your return policy for electronic equipment?
We offer a 30-day return policy. Items must be in original condition with all packaging and accessories included to receive a full refund.
Do you ship your audio gear internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes.
Are your products compatible with international power voltages?
Many of our products feature universal power supplies (100-240V). Please check the specific product specifications page to confirm compatibility for your region.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.